Privacy Notice

Last updated: September 2026

Who we are

FIANNA is a trading name of Artharla Collection Ltd (Company No. 17014266), registered in England and Wales. Our registered office is 7 School Lane, Little Melton, Norwich, England, NR9 3NL. Privacy enquiries can be sent to hello@fianna.uk.

What information we collect

We may collect your name, business contact details, organisation details, phone number, email address, enquiry details and correspondence. When we work with clients, we may also receive business records such as invoices, supplier contracts, price lists and purchasing information.

How we use it

We use personal information to respond to enquiries, provide and manage our services, communicate with clients, suppliers and business contacts, manage contracts and billing, maintain business records, protect our systems and meet legal, tax and regulatory obligations.

Our legal basis

Depending on the circumstances, we process information to take steps before entering into a contract, perform a contract, meet legal obligations, pursue legitimate business interests or, where appropriate, on the basis of consent.

Website analytics

We use Google Analytics 4 (GA4) to understand website usage and performance, including visitor numbers, traffic sources and how people interact with the site. GA4 is treated as non-essential analytics and is subject to the website's cookie consent settings.

Website forms

Our contact form is provided through Squarespace. Information submitted through the form is available to authorised website administrators and is used to respond to enquiries.

Technology and service providers

We use third-party services to operate our business, including Squarespace for the website and forms, Google Analytics 4 for website analytics, Microsoft 365/Outlook for business communications, FreeAgent for accounting and Mettle for business banking. We may also use appropriate technology and AI-assisted tools to support document processing, analysis and administration.

Sharing and international processing

We may share personal information with service providers and professional advisers where needed to operate our business or provide our services, and where required by law. Some technology providers may process information outside the UK. Where required, appropriate transfer safeguards are used.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to provide services, maintain business and financial records, deal with queries or disputes and meet legal, accounting and tax requirements.

Your rights

UK data-protection law may give you rights over your personal information, including access, correction, deletion, restriction, objection, portability and withdrawal of consent where applicable. To exercise a right, contact hello@fianna.uk.

Marketing

We are not currently operating a separate website email-marketing database. If this changes, this notice and the relevant consent wording will be updated.

Complaints

If you have a concern about how we use personal information, please contact hello@fianna.uk. You also have the right to complain to the Information Commissioner's Office (ICO).